Privacy Policy

LV Pros ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lv-pros.com or contact us to request services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you voluntarily provide to us when you fill out our contact form, request a quote, or otherwise communicate with us. This information may include:

• Your name
• Email address
• Phone number
• Property address or service location
• Description of your project or service needs
• Any other information you choose to include in your message

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request
• To prepare and deliver project quotes and proposals
• To schedule consultations, installations, and service appointments
• To communicate with you about your project, including updates and follow-ups
• To improve our website and services based on how visitors use them
• To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (such as email delivery services or scheduling software), subject to confidentiality agreements.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Cookies and Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic. We use Google Analytics to understand how visitors interact with our site. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information only to improve our website.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also disable cookies entirely through your browser settings, though this may affect some functionality of our website.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, maintaining business records, and complying with legal obligations. Contact form submissions are typically retained for a period of three years. You may request deletion of your information at any time (see Section 8 below).

7. Third-Party Links

Our website may contain links to third-party websites, including our technology partners and social media profiles. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to applicable legal requirements.
• Opt-out of communications: Unsubscribe from any marketing communications at any time by replying "STOP" to any text message or clicking "unsubscribe" in any email.

To exercise any of these rights, please contact us using the form below or call us at 678.534.8100.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: